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Meta Description
Are you ready to elevate your leadership career in one of the nation's most dynamic hospitality hubs? We're seeking an experienced Assistant General Manager to partner with our General Manager, ensuring seamless operations, exceptional guest experiences, and maximum profitability for our premier New York property. Join our passionate team and shape the future of luxury hospitality.
About the Role
As our Assistant General Manager, you will be the cornerstone of our daily operations, working hand-in-hand with the General Manager to maintain the highest standards of service, profitability, and compliance. You will lead key departments, drive strategic initiatives, and ensure every guest interaction reflects our brand's commitment to excellence. This is a high-impact role demanding proactive leadership, meticulous attention to detail, and a relentless drive for results.
Key Responsibilities
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**Operational Leadership:** Oversee all hotel operations (Front Office, Food & Beverage, Housekeeping, Maintenance) in the absence of the General Manager, ensuring smooth, efficient, and profitable daily functions.
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**Financial Accountability:** Manage departmental budgets, analyze financial performance, implement cost-control measures, and maximize revenue opportunities across all revenue streams.
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**Guest Experience Champion:** Implement and enforce service standards, resolve guest complaints effectively, and foster a culture of guest satisfaction and loyalty.
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**Team Development:** Recruit, train, mentor, and evaluate departmental managers; foster a positive, inclusive, and high-performing work environment.
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**Compliance & Safety:** Ensure adherence to all company policies, procedures, and legal/regulatory requirements (safety, security, labor laws).
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**Strategic Planning:** Assist in developing and executing operational plans, marketing strategies, and capital improvement projects.
Requirements
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**Proven Experience:** Minimum 3-5 years of progressive experience in hospitality management, with significant leadership experience as a Department Head or Assistant Manager in a luxury or upscale property.
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**Leadership & Communication:** Exceptional leadership skills, strong interpersonal abilities, and the capacity to motivate and develop teams. Excellent written and verbal communication skills.
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**Financial Acumen:** Demonstrated ability to manage budgets, analyze P&Ls, and drive revenue growth through effective cost management and upselling.
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**Operational Mastery:** Deep understanding of hotel operations across all departments, including front office, F&B, housekeeping, and maintenance.
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**Problem-Solving & Initiative:** Proactive, resourceful, and capable of making sound decisions quickly under pressure. Ability to identify and implement operational improvements.
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**Education:** Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred. Relevant certifications (e.g., CHIA, SHRM) are a plus.
Benefits
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**Competitive Compensation:** Competitive salary package ($60,000 – $85,000 USD/year) commensurate with experience and qualifications.
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**Comprehensive Benefits:** Health, dental, and vision insurance; generous paid time off; 401(k) retirement plan with company match; employee assistance program.
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**Professional Growth:** Opportunities for career advancement within a growing organization; access to training and development programs.
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**Employee Perks:** Employee dining discounts, hotel room discounts for personal travel, and participation in employee recognition programs.
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**Impact:** Make a tangible difference in guest experiences and hotel success daily. Be part of a team dedicated to excellence.
What We Offer
This is more than just a job; it's an opportunity to lead, innovate, and thrive in a fast-paced, rewarding environment. If you possess the drive, expertise, and passion to excel as an Assistant General Manager in New York's competitive hospitality landscape, we want to hear from you.
Ready to Lead?
If you are a dynamic leader with a proven track record in hospitality management and a passion for operational excellence, submit your resume and cover letter detailing your relevant experience to our careers portal. We look forward to reviewing your application and welcoming you to our team where your leadership will be key to our continued success.