Junior Helpdesk Support

The Global IT Service Desk Analyst will be the primary point of contact for internal technology support, handling incidents and service requests via phone, email, and Microsoft Teams. You will troubleshoot remotely, manage tickets in our Service Desk system, and collaborate with senior teams to ensure timely resolution while maintaining high customer‑service standards in a fast‑paced financial services environment. Responsibilities Serve as the first point of contact for IT support across phone…