Remote Maintenance Person – Work‑From‑Home – Join a Growing Team!

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Are you a hands‑on problem solver who thrives on keeping systems running smoothly—without ever leaving your home office? Our client, a leading provider of cloud‑based infrastructure services, is seeking a Remote Maintenance Person to deliver proactive support, troubleshoot hardware and software issues, and ensure 24/7 reliability for a global customer base.

Salary Range

$45,000 – $65,000 USD per year (commensurate with experience, certifications, and geographic cost‑of‑living adjustments). Bonus potential and performance incentives are also part of the compensation package.

About the Role

As a Remote Maintenance Person, you will be the first line of defense for our clients’ critical equipment and virtual environments. Working from the comfort of your own space, you’ll coordinate with engineers, vendors, and end‑users to diagnose, repair, and document issues. This is a full‑time, 100% remote position with flexible scheduling to accommodate different time zones.

Key Responsibilities

• Perform preventive maintenance on servers, networking gear, and IoT devices via remote access tools.
• Troubleshoot hardware failures, replace or re‑image equipment, and verify successful remediation.
• Document all work orders, resolutions, and preventive‑maintenance logs in the company’s ticketing system.
• Collaborate with the Service Desk and Engineering teams to escalate complex problems while providing detailed hand‑offs.
• Monitor system health dashboards and generate daily/weekly performance reports.
• Participate in on‑call rotation (remote) to ensure 24/7 coverage for high‑priority incidents.
• Recommend process improvements and automation opportunities to reduce manual intervention.

Requirements

• High school diploma or GED required; associate’s or bachelor’s degree in IT, Engineering, or related field preferred.
• 2+ years of experience in hardware maintenance, network support, or a similar technical support role.
• Proficiency with remote management tools (e.g., TeamViewer, LogMeIn, RDP, SSH) and ticketing platforms (e.g., ServiceNow, Jira).
• Fundamental knowledge of Windows, Linux, and basic networking (TCP/IP, VLANs, DNS).
• Strong communication skills—able to explain technical concepts clearly to non‑technical users.
• Self‑motivated, organized, and capable of working independently in a fully remote environment.
• Reliable high‑speed internet connection (minimum 25 Mbps download / 10 Mbps upload) and a dedicated workspace.
• Relevant certifications such as CompTIA A+, Network+, or Cisco CCNA are a plus.

Benefits

• Fully remote work – no commute, no relocation.
• Flexible schedule with the ability to adjust core hours to suit your lifestyle.
• Comprehensive health, dental, and vision coverage.
• 401(k) plan with company match.
• Generous paid time off (PTO) and holidays.
• Professional development stipend for certifications, courses, and conferences.
• Equipment allowance – we’ll ship a high‑performance laptop, dual monitors, and a headset to your home office.
• Employee assistance program and mental‑health resources.

Why Join This Company?

Our client is a fast‑growing, award‑winning tech services firm that values innovation, collaboration, and employee well‑being. As a Remote Maintenance Person, you’ll be part of a culture that invests heavily in continuous learning and rewards proactive problem‑solvers. The company’s remote‑first philosophy means you’ll have access to the same growth opportunities, mentorship, and community events as on‑site employees.

How to Stand Out

When you apply, be sure to highlight any experience you have with:

• Automating routine maintenance tasks using PowerShell, Bash, or Python.
• Managing large fleets of devices through MDM platforms.
• Providing exceptional customer service in a remote support setting.

Next Steps

If you’re ready to bring your maintenance expertise to a dynamic, fully remote team, review the qualifications above and prepare a concise cover letter that explains why you’re the perfect fit. Include specific examples of past remote troubleshooting successes and any relevant certifications.

Take the next step in your career—keep systems humming from anywhere in the world!

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