Clinical Service Desk Agent I

Make a difference. Be happy. Grow your career. Job Summary The Clinical Service Desk Agent is responsible for providing day-to-day technical support to employees for a range of hardware and software-related systems. The agent responds to and diagnoses problems through discussion with users, which includes troubleshooting, fault rectification, and problem escalation. The agent provides effective and timely resolution of users’ problems, queries, or complaints. The agent assists in hardware and s…