Customer Service Representative

Cornerstone Building Brands is hiring a Customer Service Representative in Calgary, Calgary region, Canada. Join a dynamic team delivering top‑notch support to Ply Gem Canada customers.

Key Responsibilities

• Respond promptly to inbound calls, emails, and chats, resolving inquiries and issues.
• Maintain accurate customer records in the CRM system.
• Collaborate with sales, logistics and technical teams to ensure seamless service delivery.
• Identify trends in customer feedback and suggest process improvements.
• Provide product information and guide customers through ordering and warranty processes.

Required Skills & Qualifications

• High school diploma or equivalent; post‑secondary education in business or communications is a plus.
• Excellent verbal and written communication skills.
• Strong problem‑solving ability and attention to detail.
• Proficiency with Microsoft Office and experience using CRM software.
• Ability to work in a fast‑paced environment and multitask effectively.

What We Offer

• Competitive benefits package and opportunities for growth.
• Supportive team environment with ongoing training.
• Modern office located in the heart of Calgary.

Frequently Asked Questions

What type of customers will I support in this role?

You will assist residential and commercial customers of Ply Gem Canada, handling product inquiries, orders, and warranty issues.

Is prior experience in a call‑center required?

While not mandatory, previous experience in customer service or a call‑center environment is highly preferred.

What training is provided?

Cornerstone Building Brands offers comprehensive onboarding, product training, and ongoing coaching to help you succeed.