Customer Service Representative

Job Summary

MEMS is seeking a Customer Service Representative in Little Rock, Pulaski County, US. This entry‑level role handles non‑emergent inbound and outbound calls with healthcare professionals while delivering top‑notch service.

Key Responsibilities

• Answer non‑emergent inbound calls from hospitals, nursing homes, and other medical facilities.
• Place outbound calls to medical professionals to coordinate patient information.
• Accurately enter patient data and medical details into the system.
• Maintain a positive, courteous attitude and uphold high customer‑service standards.
• Follow HIPAA and company compliance guidelines.
• Document call outcomes and forward critical information to appropriate departments.

Qualifications

• High school diploma or GED required; associate degree preferred.
• 1 year call‑center experience preferred.
• Familiarity with medical terminology is a plus.
• Excellent verbal communication and active listening skills.
• Strong computer proficiency, especially with data entry systems.
• Ability to work flexible shifts in a fast‑paced environment.

Compensation & Benefits

Salary: $31,357.85 per year.

Competitive benefits package including health insurance, paid time off, and opportunities for professional growth.

Frequently Asked Questions

What type of calls will I handle in this role?

You will manage non‑emergent inbound calls from hospitals, nursing homes, and other healthcare facilities, as well as outbound calls to medical professionals.

Is prior medical experience required?

Medical terminology experience is preferred but not required; strong communication and call‑center skills are essential.

What is the salary for this position?

The position offers a fixed annual salary of $31,357.85.