Solutions Consultant II (West)

New Relic is hiring a Solutions Consultant II (West) to join its global observability team in the United States. This senior‑level role blends technical expertise with customer‑facing consultancy to help enterprise clients maximize the value of New Relic’s AI‑first platform.

Key Responsibilities

• Partner with sales and product teams to design and deliver tailored solution architectures for West‑region enterprise customers.
• Conduct deep‑dive technical workshops, demos, and proof‑of‑concepts that showcase New Relic’s observability capabilities.
• Translate complex business requirements into actionable implementation plans, guiding customers through deployment, integration, and adoption.
• Act as a trusted advisor, providing proactive optimization recommendations and best‑practice guidance.
• Collaborate with engineering to relay customer feedback and influence product roadmap.
• Maintain up‑to‑date expertise on cloud, micro‑services, AI/ML, and emerging observability trends.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience).
• 5+ years of experience in solution consulting, systems engineering, or technical pre‑sales roles, preferably in SaaS observability or monitoring.
• Strong proficiency with cloud platforms (AWS, Azure, GCP) and modern application architectures (containers, Kubernetes, serverless).
• Excellent communication and presentation skills; ability to convey technical concepts to both technical and non‑technical audiences.
• Proven track record of driving successful customer outcomes and influencing buying decisions.

What We Offer

• Competitive base salary $177,000 – $221,000 plus performance incentives.
• Comprehensive health, dental, and vision benefits.
• Generous paid time off and flexible work arrangements.
• Opportunities for professional growth within a fast‑growing, AI‑focused company.

Frequently Asked Questions

What does a Solutions Consultant II do at New Relic?

They work with enterprise customers to design, demo, and implement observability solutions, acting as a technical advisor throughout the sales cycle.

What experience is required for this role?

At least 5 years in solution consulting or technical pre‑sales, strong cloud and modern architecture knowledge, and excellent communication skills.

What is the salary range for this position?

The base salary ranges from $177,000 to $221,000, plus performance‑based incentives.