Customer Service Advocate II – Outbound

Job Summary

Centene Management Company is seeking a Customer Service Advocate II – Outbound to join its team in the United States. This role focuses on delivering high‑quality outbound support to Centene’s 28 million members while enjoying competitive benefits and flexible work options.

Key Responsibilities

• Conduct outbound calls to members, providers, and partners to resolve inquiries, schedule appointments, and follow up on service requests.
• Provide accurate information about health plans, benefits, and coverage options.
• Document all interactions in the CRM system, ensuring data integrity and compliance with privacy regulations.
• Meet or exceed daily and weekly performance metrics, including call volume, quality scores, and issue resolution rates.
• Identify trends in member concerns and relay insights to leadership for process improvement.
• Collaborate with cross‑functional teams such as enrollment, billing, and clinical services to ensure seamless member experiences.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• 2+ years of outbound call‑center or customer service experience, preferably in health insurance or related fields.
• Strong verbal communication skills and the ability to convey complex information clearly.
• Proficiency with Microsoft Office and experience using CRM or call‑center software.
• Eligibility to work in the U.S. without sponsorship now or in the future.

Benefits & Compensation

Salary range: $37,107 – $58,281 annually, plus comprehensive health, dental, vision, 401(k) matching, and flexible work arrangements.

How to Apply

Submit your resume through the Centene Careers portal. Only candidates authorized to work in the United States without sponsorship will be considered.

Frequently Asked Questions

What does a Customer Service Advocate II – Outbound do at Centene?

You will handle outbound calls to members and partners, resolve inquiries, provide plan information, and ensure accurate documentation while meeting performance targets.

What are the salary and benefits for this role?

The position offers a salary range of $37,107 to $58,281 per year, along with health, dental, vision insurance, 401(k) matching, and flexible work options.

Do I need a work visa to apply?

No. Candidates must be authorized to work in the United States without the need for any employment‑based visa sponsorship now or in the future.