Loyalty Ambassador

Job Summary

HomeServe is seeking a Loyalty Ambassador in Chattanooga, Hamilton County, US. Join a Great Place to Work and help deepen relationships with our nearly 5 million customers.

Key Responsibilities

• Engage customers through phone, email, and chat to reinforce brand loyalty and promote service plans.
• Provide personalized solutions, answer product questions, and resolve issues promptly.
• Track interactions in CRM systems and gather feedback to improve customer experience.
• Collaborate with sales, marketing, and technical teams to ensure consistent messaging.
• Meet monthly performance targets for customer satisfaction, retention, and upsell rates.

Requirements

• High school diploma or equivalent; associate degree preferred.
• Strong communication and interpersonal skills.
• Customer‑focused mindset with a passion for service excellence.
• Basic computer proficiency; experience with CRM software is a plus.
• Ability to work flexible schedules, including evenings and weekends.

Benefits & Compensation

Salary range: $37,440 – $41,600 annually, plus performance incentives, health benefits, 401(k) match, and paid time off.

How to Apply

Submit your resume and a brief cover letter outlining your customer service experience through the WeHired.Agency portal. New hire training begins on June 8, 2026.

Frequently Asked Questions

What does a Loyalty Ambassador do at HomeServe?

You will engage customers, answer product questions, resolve issues, and promote service plans to increase retention and satisfaction.

When does training start for this role?

New hire training begins on June 8th, 2026.

What is the salary range for this position?

The annual salary ranges from $37,440 to $41,600, plus performance incentives.