Service Technician – Tyler, TX

Job Summary

Data Business Equipment is seeking a Service Technician in Tyler, TX (Smith County) to provide on‑site support for banking equipment such as ATMs, cash recyclers, security systems and video surveillance. The role offers a salary of $51,948.91 per year.

Key Responsibilities

• Perform scheduled and emergency service calls for ATM, ITM, cash recycler, cash counter, security and video surveillance equipment.
• Diagnose hardware and software issues, conduct repairs, and replace faulty components.
• Maintain accurate service logs, parts inventory, and completion reports in the company’s CRM system.
• Provide clear, professional communication with customers, explaining technical findings and recommended solutions.
• Collaborate with the engineering team to test and calibrate equipment after repairs.
• Ensure compliance with safety standards and banking regulations during all service activities.
• Assist in training junior technicians and sharing best‑practice troubleshooting methods.

Qualifications & Skills

• High school diploma or GED; technical certification (e.g., A+, Network+, or equipment‑specific) preferred.
• 2+ years of experience servicing banking or financial technology equipment.
• Strong knowledge of electronic hardware, networking fundamentals, and security systems.
• Excellent problem‑solving abilities and attention to detail.
• Valid driver’s license and clean driving record; ability to travel within the Tyler region.
• Customer‑focused attitude with strong verbal and written communication skills.

Benefits

• Competitive salary of $51,948.91 annually.
• Health, dental, and vision insurance.
• Paid time off and holiday pay.
• Company‑provided tools and mobile device for field work.
• Opportunities for professional development and certification support.

Frequently Asked Questions

What types of equipment will I service as a Service Technician?

You will work on ATMs, ITMs, cash recyclers, cash counters, security systems, video surveillance and other bank‑related hardware.

Do I need a specific certification for this role?

A high school diploma or GED is required; certifications such as CompTIA A+, Network+ or equipment‑specific training are preferred but not mandatory.

Is travel required for this position?

Yes, you must have a valid driver’s license and be able to travel within the Tyler, Smith County area to perform on‑site service calls.