Service Coordinator Supervisor

Job Summary

The Service Coordinator Supervisor at Higher Ground IHS in Albany, Albany County, oversees a team of Service Coordinators delivering person‑centered support to individuals with disabilities and seniors. This leadership role ensures compliance with New York State Department of Health standards while promoting independence and community inclusion.

Key Responsibilities

• Supervise, coach, and evaluate Service Coordinators to maintain high‑quality service delivery.
• Ensure all service plans, coordination activities, and documentation meet NYS DOH requirements.
• Facilitate interdisciplinary team meetings and case reviews to support client goals.
• Monitor performance metrics, identify improvement opportunities, and implement corrective actions.
• Provide training on person‑centered practices, self‑determination, and regulatory updates.
• Collaborate with external agencies, healthcare providers, and community partners.
• Manage scheduling, workload distribution, and resource allocation for the coordination team.
• Prepare reports, audits, and compliance documentation for senior management.

Qualifications & Requirements

• Bachelor’s degree in Social Services, Human Services, Healthcare Administration, or related field (Master’s preferred).
• Minimum 3 years of experience in service coordination for disability or senior services.
• At least 2 years of supervisory or team‑lead experience.
• Strong knowledge of New York State Department of Health regulations and Medicaid/HCBS guidelines.
• Excellent communication, interpersonal, and conflict‑resolution skills.
• Proficient with electronic health records and case management software.
• Ability to travel locally within Albany County as needed.

Compensation & Benefits

Salary range: $67,909.47 annually.

Higher Ground IHS offers a comprehensive benefits package including health insurance, retirement plan, paid time off, and professional development opportunities.

Frequently Asked Questions

What certifications are required for the Service Coordinator Supervisor position?

A bachelor’s degree in a related field is required; certifications such as Certified Case Manager (CCM) or Licensed Social Worker (LSW) are preferred but not mandatory.

Will I need to travel for this job?

Travel is limited to local sites within Albany County for client visits, team meetings, and community partnership activities.

What are the typical work hours?

The position follows a standard Monday‑Friday schedule, typically 8 hours per day, with occasional evenings or weekends for urgent client needs.