Service Desk Analyst / Field Engineer

Clearmind Technology is seeking a Service Desk Analyst / Field Engineer in Los Angeles, Los Angeles County. This full‑time role combines remote service‑desk support with on‑site field work for hospitality, restaurant, nightlife and real‑estate clients, offering a salary of $66,448 per year.

Key Responsibilities

• Provide first‑line technical support via phone, email and ticketing system for end‑users.
• Troubleshoot hardware, software, network and peripheral issues on Windows and macOS platforms.
• Escalate complex problems to senior engineers while maintaining clear communication with clients.
• Perform on‑site installations, configurations, and preventive maintenance for client sites across the Los Angeles area.
• Document incidents, resolutions and knowledge‑base articles to improve service efficiency.
• Assist the Service Desk Manager in monitoring service‑level agreements and reporting metrics.

Required Qualifications

• 2+ years experience in a service‑desk or field‑engineer role, preferably in hospitality or real‑estate environments.
• Strong knowledge of Windows, macOS, Microsoft Office 365, and common networking protocols (TCP/IP, DHCP, DNS).
• Excellent communication and customer‑service skills; ability to explain technical concepts to non‑technical users.
• Valid driver’s license and reliable transportation for field assignments.
• Relevant certifications (CompTIA A+, Network+, ITIL) are a plus.

What We Offer

• Competitive salary of $66,448 annually.
• Health, dental and vision benefits.
• Opportunities for professional growth and certification support.
• Dynamic, fast‑paced environment with diverse client portfolio.

Frequently Asked Questions

What type of support will I provide as a Service Desk Analyst?

You will handle remote ticket resolution, phone and email support, and perform on‑site troubleshooting and installations for client locations in Los Angeles.

Do I need a specific certification for this role?

While not mandatory, certifications such as CompTIA A+, Network+ or ITIL are highly valued and can enhance your candidacy.

Is a driver’s license required?

Yes, a valid driver’s license and reliable transportation are required for field assignments across the Los Angeles area.