Self Pay Representative
About This Position
Join Intermountain Health as a Self Pay Representative in Frankfort, Franklin County, US, where you will help patients resolve outstanding balances and update insurance information.
Key Responsibilities
- Communicate with patients via outbound calls using an automated dialer to discuss account status and payment options.
- Provide accurate information about balances, payment plans, and insurance updates.
- Secure payments on overdue accounts while maintaining a compassionate, customer‑focused approach.
- Document all interactions in the Revenue Service Center system and follow predefined campaign parameters.
- Collaborate with billing, finance, and clinical teams to resolve billing discrepancies.
- Meet daily, weekly and monthly collection targets and quality metrics.
Qualifications & Requirements
- High school diploma or equivalent; associate’s degree or related experience preferred.
- Strong verbal communication and interpersonal skills.
- Basic knowledge of medical billing, insurance verification, and patient financial services.
- Ability to handle sensitive financial information with confidentiality.
- Proficiency with computer systems and ability to learn new software quickly.
- Self‑motivated, detail‑oriented, and able to work in a fast‑paced call‑center environment.
What We Offer
- Competitive salary of $39,835.17 annually.
- Comprehensive benefits package including health, dental, and vision.
- Opportunities for professional development and career advancement within Intermountain Health.
How to Apply
Submit your resume and a brief cover letter highlighting your experience in patient financial services through the WeHired.Agency portal.
Frequently Asked Questions
What does a Self Pay Representative do?
They contact patients about outstanding balances, explain payment options, update insurance details, and secure payments while providing excellent customer service.
What qualifications are needed for this position?
A high school diploma or equivalent, strong communication skills, basic knowledge of medical billing and insurance, and the ability to work in a call‑center environment.
What is the salary for this role?
The position offers a fixed annual salary of $39,835.17.
Frequently Asked Questions
Click the Apply Now button to submit your application directly to the employer.
The estimated compensation for this role is From $766/week.
Check the job description for location requirements.
Job Details
Intermountain Health
Frankfort, Franklin County
Full-Time
From $766/week
28/04/2026