Behavioral Health Care Advocate – After Hours – Remote MO

The Behavioral Health Care Advocate – After Hours role is a remote position based in Springfield, Greene County, MO, offering a salary of $64,913.60. You will provide evening, overnight, weekend, and holiday support for members needing behavioral health assistance.

Key Responsibilities

• Deliver timely, empathetic phone and digital support to members experiencing behavioral health concerns during after‑hours periods.
• Assess member needs, provide education on benefits, and connect them with appropriate care providers, pharmacy services, and community resources.
• Document interactions accurately in the Optum system, ensuring compliance with privacy and regulatory standards.
• Collaborate with clinical teams, case managers, and external partners to coordinate follow‑up care.
• Identify trends and escalations, recommending process improvements to enhance member experience.

Qualifications

• High school diploma or GED required; Bachelor’s degree in health services, psychology, or related field preferred.
• Minimum 1‑2 years experience in customer service, call‑center, or behavioral health support.
• Strong verbal and written communication skills; ability to handle sensitive situations with compassion.
• Familiarity with health insurance terminology, pharmacy benefits, and electronic health records.
• Ability to work flexible schedules, including evenings, overnights, weekends, and holidays.

Benefits & Compensation

• Base salary: $64,913.60 per year.
• Premium pay for evenings, overnights, weekends, and holidays.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off, parental leave, and employee assistance programs.

About UnitedHealth Group

UnitedHealth Group’s Optum division leverages technology and a diverse workforce to improve health outcomes for millions. Join a culture that values inclusion, innovation, and professional growth.

Frequently Asked Questions

What hours will I be expected to work?

The position requires availability for evenings, overnights, weekends, and holidays to provide after‑hours member support.

Is this role fully remote?

Yes, you can work remotely from any location within the United States while being based in Springfield, MO for payroll and tax purposes.

What qualifications are needed?

A high school diploma or GED is required, with 1‑2 years of customer service or behavioral health experience; a related bachelor’s degree is preferred.