Service Assurance Technician

Omni Fiber is hiring a Service Assurance Technician in Painesville, Lake County, US. This full‑time role offers a competitive annual salary of $53,731 and a comprehensive benefits package.

Key Responsibilities

• Monitor network performance and service quality using Omni Fiber’s monitoring tools.
• Identify, diagnose, and resolve service disruptions and customer complaints promptly.
• Coordinate with field technicians and engineering teams to implement corrective actions.
• Document incidents, root‑cause analyses, and service improvement recommendations.
• Maintain accurate service logs and generate regular performance reports for management.
• Participate in on‑call rotation to provide after‑hours support as needed.

Requirements

• High school diploma or equivalent; technical certification or associate degree preferred.
• 2+ years of experience in telecommunications, network operations, or related technical support.
• Strong analytical skills and ability to troubleshoot complex network issues.
• Excellent communication skills for interacting with customers and internal teams.
• Familiarity with fiber optic systems, network monitoring software, and ticketing platforms.
• Valid driver’s license and reliable transportation for occasional site visits.

Benefits & Perks

• Competitive pay: $53,731 per year
• 401(k) with up to 4% employer match
• Medical, dental, vision, life insurance, and short‑term disability
• HSA enrollment with employer contribution
• Professional development reimbursement and advancement opportunities
• Paid holidays (8 days) + floating holidays (3 days)
• 15 days paid time off
• Monthly internet and cell phone allowances

How to Apply

Submit your resume and a brief cover letter outlining your relevant experience through the Omni Fiber careers portal.

Frequently Asked Questions

What are the primary duties of a Service Assurance Technician at Omni Fiber?

The technician monitors network performance, resolves service issues, coordinates with field teams, documents incidents, and participates in on‑call support.

What benefits does Omni Fiber provide for this position?

Benefits include competitive salary, 401(k) matching up to 4%, health insurance, HSA contributions, paid holidays, PTO, and monthly internet and cell phone allowances.

What experience is required for this role?

At least two years in telecommunications or network operations, strong troubleshooting skills, and familiarity with fiber optic systems are required.