Senior Business Analyst – ServiceNow

Job Summary

Gainwell Technologies LLC is seeking a Senior Business Analyst – ServiceNow in Highland Park, Dallas, US. This role offers a fixed salary of $129,109.90 and focuses on driving business solutions using the ServiceNow platform.

Key Responsibilities

• Analyze and document business processes, requirements, and user stories for ServiceNow implementations.
• Collaborate with cross‑functional teams to design, configure, and optimize ServiceNow modules (ITSM, ITOM, HR, etc.).
• Lead workshops and stakeholder interviews to gather insights and align solutions with strategic goals.
• Develop functional specifications, process flow diagrams, and test plans.
• Manage end‑to‑end project lifecycle, ensuring timely delivery and quality assurance.
• Provide training, support, and knowledge transfer to end users and support teams.
• Continuously assess platform performance and recommend enhancements for efficiency.

Qualifications

• Bachelor’s degree in Business Administration, Computer Science, or related field.
• 5+ years of business analysis experience, with at least 3 years focused on ServiceNow.
• Strong understanding of ITIL processes and ServiceNow best practices.
• Excellent communication, problem‑solving, and stakeholder management skills.
• Proficiency in creating documentation, process models, and user training materials.

What We Offer

• Competitive salary of $129,109.90 per year.
• Flexible work arrangements and remote‑friendly policies.
• Opportunities for professional growth, certifications, and continuous learning.
• Supportive culture that values innovation and collaboration.

Frequently Asked Questions

What experience is required for the Senior Business Analyst – ServiceNow role?

At least 5 years of business analysis experience, including 3 years working directly with ServiceNow platforms and ITIL processes.

What is the salary for this position?

The role offers a fixed annual salary of $129,109.90.

Does Gainwell Technologies provide flexible work options?

Yes, Gainwell offers flexible work arrangements and remote‑friendly policies to support work‑life balance.