PC Tech

TEKsystems c/o Allegis Group is seeking a PC Tech to join their IT Warehouse and Deployment team in Gurnee, Lake County, US. The role focuses on desktop support, warehouse inventory handling and ticket resolution via ServiceNow.

Key Responsibilities

• Provide first‑line desktop support for end‑users, troubleshooting hardware, software and peripheral issues.
• Manage IT warehouse operations: receive, check‑in, inventory, and ship equipment and accessories.
• Process and resolve assigned tickets in ServiceNow, ensuring timely closure and accurate documentation.
• Assist with hardware fulfillment, device imaging, and deployment for new hires and relocations.
• Follow AbbVie policies and procedures, maintaining compliance and data security.

Required Qualifications

• Previous experience in a Service Desk, Desktop Support, Mobility, or Hardware Fulfillment role.
• Strong knowledge of Windows operating systems, Microsoft Office suite, and common peripheral devices.
• Familiarity with inventory management and shipping processes.
• Excellent communication skills and a customer‑focused attitude.
• Ability to work independently and prioritize multiple tickets.

Preferred Skills

• Experience with ServiceNow ticketing platform.
• Understanding of IT asset management best practices.
• Basic networking knowledge (TCP/IP, Wi‑Fi, VPN).

Compensation

Annual salary: $91,343.76 (fixed). Benefits include health, dental, vision, 401(k) and paid time off.

Frequently Asked Questions

What type of tickets will I handle as a PC Tech?

You will resolve desktop support tickets, hardware fulfillment requests, and inventory-related issues using the ServiceNow platform.

Do I need prior experience with ServiceNow?

ServiceNow experience is preferred but not mandatory; the company will provide training for the ticketing system.

Is this role full‑time and on‑site?

Yes, it is a full‑time, on‑site position based in Gurnee, Lake County, US.