Customer Service Desk Associate

Position Overview

Join Boscov’s as a Customer Service Desk Associate in Lebanon, Lebanon County, PA. This full‑time role offers a competitive salary of $44,817 per year and provides the opportunity to deliver exceptional service in a historic department‑store environment.

Key Responsibilities

• Greet customers promptly and courteously at the service desk.
• Assist with returns, exchanges, price checks, and product inquiries.
• Process transactions accurately using point‑of‑sale systems.
• Maintain up‑to‑date knowledge of store promotions, policies, and merchandise.
• Resolve customer concerns, escalating issues when necessary to ensure satisfaction.
• Support inventory control by logging damaged or missing items.
• Collaborate with sales and floor teams to drive a seamless shopping experience.

Qualifications & Skills

• High school diploma or equivalent; retail experience preferred.
• Strong communication and interpersonal abilities.
• Basic math skills and proficiency with POS technology.
• Ability to stand for extended periods and lift up to 25 lb.
• Positive attitude, reliability, and a team‑oriented mindset.

Benefits

• Competitive hourly wage with annual salary of $44,817.
• Employee discount on merchandise.
• Health, dental, and vision insurance options.
• Paid time off and holiday pay.
• Opportunities for career growth within Boscov’s network.

How to Apply

Submit your resume and a brief cover letter highlighting your customer‑service experience through the WeHired.Agency portal. Boscov’s is an equal‑opportunity employer.

Frequently Asked Questions

What are the primary duties of a Customer Service Desk Associate at Boscov’s?

You will greet shoppers, handle returns and exchanges, process sales transactions, answer product questions, and resolve any customer concerns at the service desk.

What qualifications does Boscov’s require for this position?

A high school diploma or equivalent, strong communication skills, basic math and POS experience, and a friendly, reliable attitude are required. Retail experience is preferred.

What compensation and benefits are offered?

The role provides a salary of $44,817 per year, employee discount, health/dental/vision options, paid time off, holiday pay, and opportunities for internal advancement.