Client Representative (Night Shift)

Join 1 O.C. Tanner Company as a Client Representative on the night shift, supporting global customers from the United States. This full‑time role offers a fixed annual salary of $51,864.

Key Responsibilities

• Provide responsive, high‑quality support to clients using O.C. Tanner’s Culture Cloud platform during night‑shift hours.
• Resolve technical and service inquiries, escalating complex issues to appropriate teams.
• Document interactions in the CRM system and maintain accurate client records.
• Collaborate with cross‑functional teams to ensure seamless service delivery and continuous improvement.
• Contribute to knowledge‑base articles and support resources.

Qualifications & Skills

• Strong communication skills and a customer‑focused attitude.
• Ability to work independently during night hours and manage multiple tickets efficiently.
• Basic technical aptitude; experience with SaaS platforms is a plus.
• Excellent problem‑solving abilities and attention to detail.
• High school diploma or equivalent; further education or relevant certifications are advantageous.

Benefits

• Competitive salary of $51,864 per year.
• Comprehensive health, dental, and vision coverage.
• Retirement savings plan with employer matching.
• Opportunities for professional development and internal mobility within a global organization.

Frequently Asked Questions

What are the primary duties of a night‑shift Client Representative?

You will handle client inquiries, troubleshoot issues with the Culture Cloud platform, document cases, and coordinate with other teams to ensure timely resolutions.

What qualifications are required for this position?

Strong communication skills, ability to work night hours, basic technical knowledge, and a high school diploma are required; SaaS experience is a plus.

What is the salary and benefits package?

The role offers a fixed annual salary of $51,864 plus health, dental, vision coverage, retirement plan with matching, and development opportunities.