Mobile Associate, Retail Sales

Job Summary

Join T‑Mobile as a Mobile Associate, Retail Sales in Downey, Los Angeles County, CA. This full‑time role supports store operations, delivers excellent customer experiences, and earns a competitive salary of $81,748 per year.

Key Responsibilities

• Greet customers, assess their mobile needs, and recommend T‑Mobile products and plans.
• Activate, troubleshoot, and configure smartphones and accessories.
• Maintain visual merchandising standards and ensure the sales floor is clean and organized.
• Achieve weekly and monthly sales targets while upselling accessories and service add‑ons.
• Process device upgrades, trade‑ins, and returns in compliance with company policies.
• Collaborate with store management to execute promotional events and seasonal campaigns.
• Provide accurate product information and resolve customer issues promptly.
• Document sales transactions and update customer records in the retail system.

Qualifications & Skills

• High school diploma or GED; college coursework or retail experience preferred.
• Strong communication and interpersonal skills with a passion for technology.
• Proven ability to meet or exceed sales goals in a fast‑paced environment.
• Basic technical knowledge of smartphones, tablets, and wearables.
• Flexibility to work evenings, weekends, and holidays as needed.
• Team‑player attitude and willingness to learn T‑Mobile’s product portfolio.

Compensation & Benefits

Base salary: $81,748 per year. T‑Mobile’s Total Rewards Package includes annual stock grants, employee stock purchase plan, 401(k) match, free year‑round money coaches, health, dental, vision, and paid time off.

How to Apply

Submit your resume and a brief cover letter highlighting your retail sales experience through the WeHired.Agency portal.

Frequently Asked Questions

What are the typical work hours for a Mobile Associate at T‑Mobile?

Store associates work a mix of daytime, evening, weekend, and holiday shifts to match retail traffic and promotional events.

Do I need prior mobile‑technology experience?

While not required, having basic knowledge of smartphones and a strong desire to learn will help you succeed.

What benefits are included in T‑Mobile’s Total Rewards Package?

The package features annual stock grants, an employee stock purchase plan, 401(k) matching, free money coaches, health, dental, vision, and paid time off.