Customer Service Coordinator- 2nd Shift

Job Summary

The Customer Service Coordinator – 2nd Shift at Penske in Albany, Albany County, NY, manages customer maintenance requests, coordinates repairs, and oversees shop workflow during the afternoon shift.

Key Responsibilities

• Develop daily and weekly workforce plans based on customer needs and shop capacity.
• Schedule preventative maintenance appointments and coordinate outside repairs.
• Create and manage the shop work plan, ensuring timely completion of tasks.
• Communicate with customers to confirm appointments, provide status updates, and resolve issues.
• Maintain accurate records of service requests, parts usage, and labor hours.
• Collaborate with technicians, parts department, and management to optimize workflow.
• Monitor key performance indicators and suggest process improvements.

Requirements

• High school diploma or GED; additional technical or customer service training preferred.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency with computer systems and scheduling software.
• Ability to work the 2nd shift (Monday‑Friday, 1:00 PM – 9:30 PM).
• Prior experience in automotive service, fleet maintenance, or a similar customer‑focused role is an advantage.

Compensation

Salary: $42,769.88 per year (fixed).

Location

Penske Facility, 11 Warehouse Row, Albany, NY 12204, United States.

Frequently Asked Questions

What are the main duties of the Customer Service Coordinator at Penske?

You will schedule preventative maintenance, coordinate outside repairs, develop workforce plans, manage the shop work plan, and maintain communication with customers.

What are the required qualifications for this role?

A high school diploma or GED, strong organizational and communication skills, computer proficiency, and the ability to work the 1 PM‑9:30 PM shift. Experience in automotive service is preferred.

What is the salary and work schedule?

The position offers a fixed annual salary of $42,769.88 and works Monday‑Friday, 1:00 PM to 9:30 PM on the 2nd shift.