Automotive Service Advisor

Job Summary

LaFontaine Ford of Birch Run is seeking an Automotive Service Advisor to join our team in Birch Run, Saginaw County, US. This full‑time role offers a salary of $45,796.94 and involves delivering exceptional service to our customers while coordinating vehicle maintenance and repairs.

Key Responsibilities

• Greet customers, assess their automotive service needs, and provide clear explanations of recommended repairs.
• Create accurate work orders, estimate costs, and obtain customer approvals.
• Coordinate with technicians to ensure timely and high‑quality service delivery.
• Maintain detailed records of service history and parts used.
• Handle customer inquiries, resolve concerns, and ensure a positive dealership experience.
• Promote additional services and upsell accessories in line with dealership policies.
• Stay updated on manufacturer guidelines, service bulletins, and warranty procedures.

Qualifications

• High school diploma or GED required; automotive technology certification a plus.
• 2+ years experience in an automotive service or advisory role.
• Strong communication and interpersonal skills.
• Ability to use dealership management software and basic computer applications.
• Excellent organizational skills and attention to detail.

Why Join LaFontaine Ford of Birch Run?

• Be part of an award‑winning automotive group with a strong community focus.
• Opportunities for professional growth and development.
• Supportive work environment that values family values and environmental responsibility.

Frequently Asked Questions

What does an Automotive Service Advisor do at LaFontaine Ford?

You greet customers, assess their vehicle needs, create work orders, coordinate with technicians, and ensure a smooth, high‑quality service experience.

What qualifications are required for this position?

A high school diploma or GED, at least 2 years of automotive service experience, strong communication skills, and basic computer proficiency.

What is the salary for this role?

The position offers a salary of $45,796.94 per year.