Customer Service Representative

Customer Service Representative – Vortex Industries – Linthicum, MD

Vortex Industries, a leading commercial and industrial door installation & repair company, is hiring a full‑time Customer Service Representative in Linthicum, Anne Arundel County. Earn between $47,320 and $60,320 while delivering top‑notch support to our customers.

Key Responsibilities

• Serve as the first point of contact for customers via phone, email, and chat.
• Answer product and service inquiries, schedule installations, and coordinate repairs.
• Resolve complaints promptly, escalating complex issues when needed.
• Maintain accurate customer records in the CRM system.
• Collaborate with sales, field technicians, and logistics to ensure seamless service delivery.
• Provide feedback to improve processes and enhance the customer experience.

Qualifications & Skills

• High school diploma or equivalent; additional coursework in business or communications is a plus.
• 2+ years of customer service or call‑center experience, preferably in B2B environments.
• Excellent verbal and written communication skills.
• Strong problem‑solving abilities and attention to detail.
• Proficiency with Microsoft Office and CRM software.
• Ability to work a standard full‑time schedule, including occasional evenings.

What We Offer

• Competitive salary ranging from $47,320 to $60,320.
• Comprehensive health, dental, and vision benefits.
• Paid time off and holidays.
• Opportunities for career growth within a fast‑growing company.

How to Apply

Submit your resume and a brief cover letter outlining your customer service experience to careers@vortexindustries.com. We look forward to welcoming you to our dedicated team!

Frequently Asked Questions

What are the primary duties of the Customer Service Representative at Vortex Industries?

You will handle inbound inquiries, schedule installations, resolve complaints, maintain CRM records, and collaborate with sales and field teams to ensure a seamless customer experience.

What qualifications are required for this position?

A high school diploma or equivalent, at least 2 years of customer service experience, strong communication skills, and proficiency with CRM and Microsoft Office.

What is the salary range and benefits package?

The role offers a salary between $47,320 and $60,320, plus health, dental, vision insurance, paid time off, holidays, and opportunities for advancement.