Support Manager

Support Manager position at TWAY Trustway Services in Atlanta, Fulton County, US. Lead a team that delivers advanced support for AssuranceAmerica’s property and casualty insurance operations.

Key Responsibilities

• Oversee daily operations of the support department, ensuring timely and accurate service delivery.
• Develop and implement process improvements to enhance efficiency and customer satisfaction.
• Coach, mentor, and evaluate support staff, fostering a collaborative and high‑performance culture.
• Coordinate with insurance agents, underwriters, and IT to resolve complex issues.
• Monitor key performance indicators, prepare reports, and present insights to senior leadership.
• Maintain compliance with industry regulations and company policies.

Required Qualifications

• Bachelor’s degree in Business, Management, or related field (or equivalent experience).
• 3+ years of supervisory experience in a support or customer service environment, preferably within insurance.
• Strong analytical and problem‑solving skills with a focus on continuous improvement.
• Excellent communication and interpersonal abilities.
• Proficiency with CRM and ticketing systems; Microsoft Office Suite.

Compensation & Benefits

Salary: $65,383.99 annually (fixed). Competitive benefits package including health, dental, vision, 401(k) match, and paid time off.

How to Apply

Submit your resume and a cover letter highlighting your leadership experience in support services through the WeHired.Agency portal.

Frequently Asked Questions

What does a Support Manager do at TWAY Trustway Services?

The Support Manager leads the support team, improves processes, resolves complex insurance issues, and ensures high customer satisfaction.

What experience is required for this position?

At least 3 years of supervisory experience in a support or customer service setting, preferably in the insurance industry, plus strong analytical and communication skills.

What is the salary for the Support Manager role?

The position offers a fixed annual salary of $65,383.99 along with a comprehensive benefits package.