Technical Support Engineer II

Join Rocket Software as a Technical Support Engineer II in Jackson, Hinds County, US, delivering world‑class assistance for Rocket’s software portfolio. This full‑time role offers a competitive salary of $86,218 per year.

Key Responsibilities

• Provide expert technical support to customers and partners on installation, configuration, and functionality of Rocket Software products.
• Diagnose, troubleshoot, and resolve complex issues in a fast‑paced environment.
• Document solutions, create knowledge‑base articles, and share best practices with the support team.
• Collaborate with development, product, and sales teams to escalate and prioritize critical problems.
• Participate in on‑call rotation and after‑hours support as needed.
• Assist in product testing, beta programs, and feedback loops to improve software quality.

Qualifications

• Bachelor’s degree in Computer Science, IT, Engineering, or related field (or equivalent experience).
• 2+ years of experience in technical support or help‑desk roles, preferably with enterprise software.
• Strong knowledge of Windows/Linux operating systems, networking, and database concepts.
• Excellent problem‑solving, communication, and customer‑service skills.
• Ability to work independently and as part of a collaborative team.

Benefits & Compensation

• Annual salary: $86,218
• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Professional development and training opportunities

Frequently Asked Questions

What does a Technical Support Engineer II do at Rocket Software?

They troubleshoot, resolve, and document customer issues related to Rocket’s software products, ensuring high‑quality support and customer satisfaction.

What qualifications are required for this position?

A bachelor’s degree or equivalent experience, 2+ years in technical support, strong Windows/Linux and networking knowledge, and excellent communication skills.

What is the salary for this role?

The position offers an annual salary of $86,218.