Customer Service Representative (1701)

Job Summary

Qik N Ez is hiring a Customer Service Representative (1701) in Normal, McLean County, US. Join a fast‑paced team delivering friendly, reliable service while earning $33,280 – $34,320 annually.

Key Responsibilities

• Greet customers and address inquiries in a courteous, professional manner.
• Process sales transactions, returns, and exchanges accurately.
• Maintain store cleanliness, stock shelves, and ensure merchandise is properly displayed.
• Handle phone and email communications, resolving issues promptly.
• Support inventory control by conducting regular counts and reporting discrepancies.
• Collaborate with team members to meet daily sales targets and service standards.
• Identify opportunities for upselling and promote the company’s 10% employee discount.

Qualifications & Skills

• High school diploma or equivalent; retail or customer‑service experience preferred.
• Strong verbal and written communication skills.
• Ability to multitask, stay organized, and work in a busy environment.
• Basic math skills for cash handling and POS operation.
• Positive attitude, reliability, and a team‑oriented mindset.

Benefits & Perks

• $0.10 off per gallon of gas.
• 10% employee discount on all in‑store purchases.
• Competitive hourly pay with performance‑based incentives.
• Opportunities for advancement into supervisory or leadership roles.
• Fun, energetic work atmosphere with a supportive crew.

Frequently Asked Questions

What are the typical work hours for this Customer Service Representative role?

Shifts are typically 8‑hour days, including mornings, evenings, and weekends to match store operating hours.

Is prior retail or customer service experience required?

While not mandatory, previous experience in retail or a customer‑facing role is preferred and helps you succeed faster.

What advancement opportunities are available at Qik N Ez?

High‑performing team members can move into supervisory, assistant manager, or store manager positions.