Customer Relations Specialist

Suburban Propane is hiring a Customer Relations Specialist in West Franklin, Merrimack County, US. This full‑time role focuses on delivering top‑notch service, retaining existing customers and driving new sales.

Key Responsibilities

• Serve as the primary point of contact for inbound and outbound customer calls.
• Identify customer needs, recommend appropriate propane products and services, and close sales.
• Resolve service issues promptly while maintaining a high level of customer satisfaction.
• Track and update customer interactions in the CRM system with accurate notes.
• Assist with new customer acquisition through proactive outreach and follow‑up.
• Collaborate with the operations and delivery teams to ensure seamless service fulfillment.
• Meet or exceed monthly sales and retention targets.

Required Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• 2+ years of experience in customer service, sales, or a related field.
• Strong communication and problem‑solving skills.
• Ability to work in a fast‑paced environment and handle multiple calls simultaneously.
• Proficiency with CRM software and Microsoft Office Suite.
• Valid driver’s license and reliable transportation for occasional site visits.

Compensation & Benefits

Salary: $43,824.96 annually (fixed). Benefits include health insurance, paid time off, and opportunities for career advancement within Suburban Propane.

Frequently Asked Questions

What does a Customer Relations Specialist do at Suburban Propane?

You handle inbound and outbound calls, resolve issues, recommend propane products, close sales, and maintain accurate customer records.

What experience is required for this role?

At least 2 years of customer service or sales experience, strong communication skills, and familiarity with CRM tools.

What is the salary for this position?

The annual salary is $43,824.96, with additional benefits such as health insurance and paid time off.