Retention Specialist (Six Figure Opportunity)

Job Summary

EchoStar is seeking a high‑performing Retention Specialist in Roseland, Essex County, US. This inside‑sales role handles 100% inbound calls, offering uncapped commission with a six‑figure earning potential.

Key Responsibilities

• Respond to inbound inquiries from new and existing customers, guiding them toward product upgrades and renewals.
• Utilize a consultative sales approach to demonstrate the value of EchoStar’s satellite and broadband services.
• Achieve and exceed monthly and quarterly revenue targets, with on‑target earnings of $70,000 and top performers earning $100,000+.
• Maintain accurate records in the CRM system and provide detailed call notes for team analysis.
• Collaborate with cross‑functional teams—including technical support and billing—to resolve customer issues quickly.
• Continuously improve product knowledge and sales techniques through regular training sessions.

Qualifications & Requirements

• Proven experience in inside sales, retention, or customer success, preferably in telecommunications or technology.
• Strong communication and active‑listening skills with a competitive, results‑driven mindset.
• Ability to thrive in a fast‑paced environment handling high call volumes.
• Comfortable using CRM software and Microsoft Office suite.
• High school diploma required; associate or bachelor’s degree is a plus.

Compensation & Benefits

Base salary $43,000 per year plus uncapped commission. On‑target earnings $70,000, with top earners reaching $100,000+. Full benefits package includes health, dental, vision, 401(k) match, and paid time off.

How to Apply

Submit your resume and a brief cover letter outlining your sales achievements through our online portal.

Frequently Asked Questions

What type of calls will I handle as a Retention Specialist?

You will manage 100% inbound calls from both new prospects and existing customers, focusing on upsells, renewals, and issue resolution.

Is there a quota for sales performance?

Yes, you will have monthly and quarterly revenue targets that contribute to your on‑target earnings of $70,000, with no cap on commission.

What qualifications are required for this role?

Experience in inside sales or customer retention, strong communication skills, and a competitive mindset are required; a high school diploma is mandatory, higher education is a plus.