Patient Support Advocate

Job Summary

UnitedHealth Group is hiring a Patient Support Advocate to work remotely from the Mountain or Pacific Time zones, based in Paradise, Clark County, US. This role supports members by connecting them with care, pharmacy benefits, and health resources.

Key Responsibilities

• Provide compassionate, telephone and digital support to patients navigating health services.
• Assist members with eligibility, benefits verification, and medication inquiries.
• Coordinate with clinical teams, pharmacies, and external providers to resolve issues promptly.
• Document interactions accurately in the CRM system and follow compliance guidelines.
• Identify trends in patient concerns and recommend process improvements.

Required Qualifications

• High school diploma or equivalent; associate degree or higher preferred.
• Excellent communication and active‑listening skills.
• Experience in customer service or healthcare support environments.
• Proficiency with Microsoft Office and familiarity with electronic health record (EHR) platforms.
• Ability to work independently in a remote setting while meeting performance metrics.

What We Offer

• Competitive annual salary of $53,350.76.
• Flexible remote work schedule within Mountain or Pacific Time zones.
• Comprehensive health, dental, and vision benefits.
• Opportunities for professional development and career growth within Optum.

Frequently Asked Questions

What does a Patient Support Advocate do?

They assist members with health plan information, benefits, medication queries, and coordinate care to improve health outcomes.

Is this position fully remote?

Yes, the role is remote but requires you to work within the Mountain or Pacific Time zones.

What qualifications are required?

A high school diploma or equivalent, strong communication skills, and experience in customer service or healthcare support.