Call Center Collector

U.S. Bank is hiring a Call Center Collector in Quivira, Johnson County, United States. This full‑time role offers a salary of $56,246 annually and involves managing outbound collections while delivering excellent customer service.

Key Responsibilities

• Contact delinquent borrowers via phone, email, and SMS to arrange payment plans.
• Verify account information and assess financial situations to propose realistic repayment options.
• Maintain accurate records of all interactions in the bank’s CRM system.
• Achieve daily, weekly, and monthly collection targets while adhering to compliance and regulatory guidelines.
• Escalate complex cases to supervisors and collaborate with internal departments such as Credit and Legal.
• Provide clear explanations of fees, interest, and payment terms to customers.

Qualifications & Skills

• High school diploma or GED required; associate degree or related coursework preferred.
• Minimum 1‑2 years experience in collections, call‑center, or customer service.
• Strong verbal communication and negotiation skills.
• Proficiency with Windows PC, MS Office, and CRM software.
• Detail‑oriented with excellent organizational abilities.
• Ability to handle high‑volume call environments and meet productivity goals.

What We Offer

• Competitive salary of $56,246 per year.
• Comprehensive benefits package including health, dental, vision, and retirement plans.
• Opportunities for career advancement within a leading financial institution.
• Supportive team environment and ongoing training.

Frequently Asked Questions

What does a Call Center Collector do at U.S. Bank?

They contact overdue borrowers, negotiate payment arrangements, record interactions, and meet collection targets while ensuring compliance.

What qualifications are required?

A high school diploma or GED, 1‑2 years of collections or call‑center experience, strong communication skills, and basic computer proficiency.

What is the salary and location for this position?

The role is based in Quivira, Johnson County, US and offers a salary of $56,246 per year.