CX Partner Implementation Success Manager

Zoom is hiring a CX Partner Implementation Success Manager in Carson Mall, Carson City, US. Lead a team of technical advisors to drive partner‑led implementations, boost customer adoption, and ensure long‑term retention across Zoom’s Customer Experience portfolio. Competitive salary of $219,474.69 per year.

Key Responsibilities

• Manage and develop a team of ZCX Partner Technical Advisors, setting clear performance goals and coaching for success.
• Define and execute regional implementation strategies for Contact Center, Virtual Agent, and Workforce Engagement Management solutions.
• Partner with sales, product, and support teams to deliver seamless, high‑quality deployments for Zoom’s customers.
• Monitor adoption metrics, troubleshoot issues, and drive continuous improvement to maximize customer satisfaction and retention.
• Represent Zoom in partner ecosystems, delivering thought leadership and best‑practice guidance.

Required Qualifications

• 5+ years of experience in contact‑center technologies, virtual agents, or workforce engagement management.
• Proven people‑management background, with experience leading technical advisory or consulting teams.
• Strong analytical skills and ability to translate data into actionable implementation plans.
• Excellent communication and stakeholder‑management abilities across multiple organizational levels.
• Bachelor’s degree in Business, Computer Science, or a related field; advanced degree preferred.

Preferred Skills

• Hands‑on experience with Zoom Contact Center (ZCX) products.
• Certifications in project management (PMP, Agile) or relevant contact‑center platforms.
• Track record of driving customer adoption and long‑term retention in SaaS environments.

Benefits

• Comprehensive health, dental, and vision plans.
• 401(k) with company match.
• Generous paid time off and flexible work arrangements.
• Professional development budget and tuition assistance.

Frequently Asked Questions

What does a CX Partner Implementation Success Manager do at Zoom?

You lead a team of technical advisors, design implementation strategies, and ensure partner‑led deployments achieve high customer adoption and retention.

What experience is required for this role?

At least 5 years in contact‑center or virtual‑agent technologies, proven people‑management skills, and a strong track record of driving SaaS adoption.

Is relocation assistance offered for candidates moving to Carson Mall?

Zoom provides flexible work options and may consider relocation support for qualified candidates, subject to discussion during the interview process.