Enrollment Representative (Remote Opportunity)

Join Cengage Group as an Enrollment Representative working remotely from Washington, D.C. You’ll guide prospective students through the enrollment process, ensuring a smooth experience while supporting Cengage’s mission to empower learners worldwide.

Key Responsibilities

• Assist prospective and current students with enrollment inquiries via phone, email, and chat.
• Provide accurate information on program offerings, tuition, financial aid, and admission requirements.
• Maintain detailed records in the CRM system and track enrollment metrics.
• Collaborate with admissions, marketing, and student services teams to resolve issues promptly.
• Identify opportunities to upsell additional resources or courses that match student goals.
• Meet or exceed monthly enrollment targets and performance KPIs.

Required Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• 2+ years experience in enrollment, admissions, or customer‑service roles.
• Excellent verbal and written communication skills.
• Strong computer proficiency, especially with CRM and Microsoft Office tools.
• Self‑motivated, detail‑oriented, and able to work independently in a remote environment.
• Eligibility to work in the United States.

What We Offer

• Competitive salary of $74,590 annually.
• Fully remote work arrangement with flexible scheduling.
• Comprehensive health, dental, and vision benefits.
• Professional development and tuition assistance programs.
• Collaborative culture focused on innovation and lifelong learning.

Frequently Asked Questions

What does an Enrollment Representative at Cengage Group do?

You help prospective students understand program options, answer admission questions, process applications, and ensure a smooth enrollment experience.

Is this position fully remote?

Yes, the role is remote and can be performed from anywhere in Washington, D.C., with a reliable internet connection.

What salary and benefits are offered?

The position offers a salary of $74,590 per year, full health benefits, tuition assistance, and flexible work hours.