Self Pay Representative

Intermountain Health is hiring a Self Pay Representative in Archer, Laramie County, WY. This role focuses on contacting patients to resolve outstanding balances, provide payment options, and update insurance details while delivering excellent customer service.

Key Responsibilities

• Make outbound calls using an automated dialer following campaign guidelines.
• Explain patient account balances, discuss payment plans, and secure payments.
• Update and verify insurance information in the Revenue Service Center system.
• Document all interactions accurately in the electronic health record.
• Answer inbound patient inquiries regarding billing and payment options.
• Collaborate with finance and clinical teams to resolve billing discrepancies.
• Meet daily, weekly, and monthly collection targets.

Qualifications

• High school diploma or GED; associate degree or higher preferred.
• Strong verbal communication and interpersonal skills.
• Basic knowledge of medical billing, insurance verification, and patient financial services.
• Ability to handle sensitive information confidentially.
• Proficiency with computer systems and call center software.
• Detail‑oriented with excellent organizational abilities.

Compensation & Benefits

Annual salary: $42,530.48. Benefits include health insurance, retirement plan, paid time off, and opportunities for professional development.

How to Apply

Submit your resume and a brief cover letter through the Intermountain Health careers portal. Candidates must be authorized to work in the United States.

Frequently Asked Questions

What are the main duties of a Self Pay Representative?

The role involves contacting patients to discuss outstanding balances, offering payment options, updating insurance information, and documenting all interactions.

What qualifications are required for this position?

A high school diploma or GED is required; an associate degree is preferred. Strong communication skills, basic medical billing knowledge, and computer proficiency are essential.

What is the salary for this job?

The position offers an annual salary of $42,530.48, plus benefits such as health insurance and retirement plans.