Bilingual Dental Inbound Representative

Join Humana as a Bilingual Dental Inbound Representative in Boise, Ada County, US. This remote, customer‑focused role is the first point of contact for members seeking dental benefits assistance.

Key Responsibilities

• Answer inbound calls and digital inquiries from members and dental providers in both English and Spanish.
• Provide accurate information on dental plans, coverage details, and eligibility.
• Resolve billing issues, claim status questions, and appointment scheduling concerns.
• Document interactions in the CRM system and follow established protocols for escalation.
• Identify opportunities to improve member experience and suggest process enhancements.

Qualifications & Requirements

• Fluent in English and Spanish (spoken and written).
• High school diploma or GED; associate degree or higher preferred.
• Excellent communication, problem‑solving, and active‑listening skills.
• Previous experience in dental insurance, healthcare, or call‑center environments is a plus.
• Reliable high‑speed internet connection and a quiet home office workspace.

Compensation & Benefits

Annual salary: $48,781.57 (fixed). Humana offers comprehensive health benefits, paid time off, and opportunities for career growth within the Consumer Contacts team.

How to Apply

Submit your resume and a brief cover letter highlighting bilingual experience through the WeHired.Agency portal.

Frequently Asked Questions

What languages are required for this position?

Candidates must be fluent in both English and Spanish, speaking and writing.

Is this role fully remote?

Yes, you will work from a home office while reporting to the Inbound Contacts Supervisor.

What is the annual salary for this position?

The fixed annual salary is $48,781.57.