Self Pay Representative

Intermountain Health is hiring a Self Pay Representative in Bismarck, Burleigh County, US. This role focuses on contacting patients to resolve outstanding balances and update insurance information.

Key Responsibilities

• Make outbound calls using an automated dialer following campaign guidelines.
• Provide patients with clear account details, payment options, and assistance with insurance updates.
• Secure payments on overdue balances while delivering courteous, accurate service.
• Document all interactions in the Revenue Service Center system.
• Collaborate with billing, finance, and clinical teams to resolve billing inquiries.
• Meet daily and weekly call‑volume and collection targets.

Qualifications & Skills

• High school diploma or GED; additional education or certification in healthcare administration is a plus.
• Strong verbal communication and interpersonal skills.
• Experience in a call‑center, customer service, or medical billing environment preferred.
• Basic computer proficiency; ability to navigate electronic health record and billing systems.
• Detail‑oriented with strong organizational abilities.
• Ability to handle sensitive financial information with confidentiality.

Compensation

Annual salary: $35,200.27

Frequently Asked Questions

What does a Self Pay Representative do?

They contact patients to explain outstanding balances, offer payment options, update insurance details, and collect payments while providing excellent customer service.

What skills are needed for this role?

Strong communication, basic computer and billing system knowledge, attention to detail, and experience in a call‑center or customer‑service environment.

What is the salary for this position?

The position offers an annual salary of $35,200.27.