Technical Support Engineer II

Technical Support Engineer II – Rocket Software – Bismarck, ND

Join Rocket Software in Bismarck, Burleigh County as a Technical Support Engineer II, delivering world‑class assistance for our enterprise software suite. This full‑time role offers a competitive salary of $90,110 per year.

Key Responsibilities

• Provide expert troubleshooting and guidance on installation, configuration, and functionality of Rocket Software products for customers and partners.
• Diagnose complex technical issues, reproduce problems, and work with development teams to deliver timely resolutions.
• Document case details, solutions, and best‑practice guides in the company knowledge base.
• Participate in on‑call rotation and respond to high‑priority incidents with a focus on customer satisfaction.
• Collaborate with sales and professional services to ensure smooth hand‑offs and successful product deployments.
• Stay current on product releases, industry trends, and emerging technologies to provide proactive support.

Required Qualifications

• 2+ years of hands‑on technical support experience in a software or enterprise‑IT environment.
• Strong knowledge of Windows, Linux, and Unix operating systems, networking concepts, and database technologies.
• Excellent problem‑solving skills with the ability to communicate technical information clearly to both technical and non‑technical audiences.
• Proficiency with ticketing systems, remote debugging tools, and scripting languages (e.g., PowerShell, Bash, Python).
• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent practical experience.

Preferred Skills

• Experience with Rocket Software products or similar enterprise data management solutions.
• Familiarity with cloud platforms (AWS, Azure) and virtualization technologies.
• ITIL or other support‑process certifications.

Benefits & Compensation

• Annual salary: $90,110 (fixed)
• Comprehensive health, dental, and vision plans
• 401(k) with company match
• Paid time off and holidays
• Professional development and certification support
• Collaborative, innovative work environment where employees truly believe in what they do

How to Apply

Submit your resume and a brief cover letter highlighting your relevant support experience through the WeHired.Agency portal. Rocket Software is an equal opportunity employer.

Frequently Asked Questions

What type of support will I provide as a Technical Support Engineer II?

You will troubleshoot installation, configuration, and functionality issues for Rocket Software products, work with customers to resolve complex technical problems, and document solutions.

What experience is required for this position?

At least two years of technical support experience in a software or enterprise‑IT setting, strong knowledge of Windows/Linux/Unix, networking, and scripting, plus a relevant degree or equivalent experience.

What benefits does Rocket Software offer in Bismarck?

Rocket Software provides a competitive salary of $90,110, health/dental/vision insurance, 401(k) match, paid time off, professional development support, and a collaborative work culture.