Self Pay Representative

Intermountain Health is hiring a Self Pay Representative in Boise, Ada County, US. You will manage patient billing inquiries, secure payments on outstanding balances, and update insurance details.

Key Responsibilities

• Handle inbound and outbound calls using an automated dialer to discuss patient account statements.
• Provide clear information on balances, payment options, and financial assistance programs.
• Process payments, set up payment plans, and ensure accurate posting to patient accounts.
• Verify and update insurance information when applicable.
• Document all interactions in the Revenue Service Center system following compliance guidelines.
• Meet daily call volume and collection targets while maintaining a high level of customer service.

Qualifications

• High school diploma or equivalent; associate degree or healthcare billing experience preferred.
• Strong verbal communication and interpersonal skills.
• Basic knowledge of medical billing, insurance verification, and patient financial services.
• Proficiency with call‑center software and Microsoft Office.
• Ability to handle confidential information with integrity.

What We Offer

• Competitive annual salary of $36,272.31.
• Comprehensive health, dental, and vision benefits.
• Opportunities for professional development within a leading health system.

Frequently Asked Questions

What does a Self Pay Representative do?

They contact patients about outstanding balances, explain payment options, process payments, and update insurance information.

What qualifications are needed for this role?

A high school diploma or equivalent, strong communication skills, basic medical billing knowledge, and experience with call‑center software.

What is the salary for this position?

The role offers a fixed annual salary of $36,272.31.