RN Call Center – ProMedica Call Center

Job Summary

ProMedica Health System is seeking a Registered Nurse for its Call Center team, based in Toledo, Lucas County, US. This remote, per‑diem position offers a salary of $36,746.84 annually.

Key Responsibilities

• Answer inbound patient calls and provide clinical triage, health education, and referrals.
• Document all interactions accurately in the electronic health record system.
• Collaborate with physicians, case managers, and other healthcare professionals to coordinate patient care.
• Follow ProMedica’s protocols for emergency escalation and crisis intervention.
• Maintain compliance with state licensing, HIPAA, and company policies.

Requirements

• Current active RN license in a U.S. state (excluding CA, CO, HI, MA, NJ, NY, OR, PA, WA, and U.S. territories).
• Minimum 1 year of clinical nursing experience, preferably in acute or emergency care.
• Excellent verbal communication and active listening skills.
• Proficiency with telehealth platforms and basic computer applications.
• Ability to work variable shifts and meet weekly hour requirements.

Compensation & Benefits

Annual salary: $36,746.84 (per diem). Benefits include flexible scheduling, remote work setup assistance, and access to ProMedica’s employee wellness programs.

Frequently Asked Questions

Is this RN Call Center role fully remote?

Yes, the position is remote, but candidates must reside in a U.S. state where ProMedica is authorized to employ.

What states are excluded from eligibility?

Applicants cannot reside in California, Colorado, Hawaii, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Washington, or any U.S. territories.

What is the annual salary for this position?

The salary is fixed at $36,746.84 per year, paid on a per‑diem basis.