Telephonic Case Manager

Join Sedgwick as a Telephonic Case Manager in Saint Bernard, Hamilton County, US, supporting clients facing unexpected events with professional case management over the phone.

Key Responsibilities

• Conduct inbound and outbound calls to assess client needs and gather relevant information.
• Manage individual cases from intake through resolution, ensuring timely follow‑up and accurate documentation.
• Coordinate with internal teams, insurers, and service providers to facilitate claims, benefits, or support services.
• Provide clear explanations of processes, options, and next steps to clients while maintaining empathy and confidentiality.
• Meet performance metrics such as call quality, case closure rates, and customer satisfaction scores.

Required Qualifications

• High school diploma or equivalent; additional certifications or coursework in customer service, claims handling, or related fields preferred.
• Excellent verbal communication and active‑listening skills.
• Strong organizational abilities and attention to detail for accurate case documentation.
• Proficiency with computer systems, CRM software, and Microsoft Office suite.
• Ability to work flexible hours, including occasional evenings or weekends as needed.

What We Offer

• Competitive salary of $83,806 annually.
• Comprehensive benefits package, including health, dental, vision, and retirement plans.
• Opportunities for professional growth and internal mobility within Sedgwick’s global network.
• Supportive, inclusive culture recognized by Great Place to Work® and Fortune Best Workplaces awards.

Frequently Asked Questions

What does a Telephonic Case Manager do at Sedgwick?

You handle client calls, assess needs, manage cases from start to finish, coordinate with internal teams and service providers, and ensure high-quality customer service.

What qualifications are required for this role?

A high school diploma or equivalent, strong communication and organizational skills, proficiency with CRM tools, and the ability to work flexible hours.

What is the salary and benefits package?

The position offers a salary of $83,806 per year along with health, dental, vision, retirement plans, and opportunities for career development.