Self Pay Representative

The Self Pay Representative position at Intermountain Health in Washington, D.C., US focuses on contacting patients to resolve outstanding balances and update insurance details.

Key Responsibilities

• Make outbound calls using an automated dialer following campaign guidelines.
• Provide accurate account information, explain payment options, and secure patient payments.
• Update and verify insurance information when applicable.
• Document all interactions in the Revenue Service Center system.
• Collaborate with billing, finance, and patient services teams to resolve payment issues.

Required Qualifications

• High school diploma or equivalent; associate degree preferred.
• Strong communication and interpersonal skills.
• Basic knowledge of medical billing and insurance processes.
• Comfortable using call center software and automated dialing systems.
• Attention to detail and ability to handle confidential patient information.

What We Offer

• Competitive salary of $37,441.20 per year.
• Comprehensive benefits package.
• Opportunities for professional development within a leading health organization.

Frequently Asked Questions

What does a Self Pay Representative do?

They contact patients, explain outstanding balances, offer payment options, and update insurance information to secure payments.

What qualifications are needed for this role?

A high school diploma (associate degree preferred), strong communication skills, basic medical billing knowledge, and experience with call center software.

What is the salary for this position?

The role offers a salary of $37,441.20 per year.