Customer Success Agent

Job Summary

Humana is seeking a Customer Success Agent in Grandview Heights, Franklin County, US. Join a caring community that handles over 10 million sales interactions annually and help deliver memorable experiences that put members’ health first.

Key Responsibilities

• Engage with members and prospects to resolve inquiries and provide personalized support.
• Maintain accurate records of interactions in CRM systems.
• Identify opportunities to upsell or cross‑sell Humana health services.
• Collaborate with cross‑functional teams to improve service processes.
• Achieve performance metrics such as response time, satisfaction scores, and issue resolution rates.

Qualifications & Skills

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Excellent communication and active‑listening abilities.
• Proven customer‑service experience, preferably in health‑care or insurance.
• Comfortable using digital tools and CRM platforms.
• Empathetic, solution‑focused, and able to work in a fast‑paced environment.

Compensation & Benefits

Salary: $69,571.16 per year.

Humana offers comprehensive health benefits, retirement plans, paid time off, and opportunities for professional growth.

How to Apply

Submit your resume and a brief cover letter highlighting your customer‑service achievements through the Humana career portal.

Frequently Asked Questions

What does a Customer Success Agent do at Humana?

They assist members and prospects, resolve inquiries, provide personalized support, and help improve overall member satisfaction.

What are the required qualifications?

A high school diploma or higher, strong communication skills, customer‑service experience (preferably health‑care), and comfort with CRM tools.

What is the salary for this position?

The annual salary is $69,571.16.