Service Desk Agent

Join Cayuse Holdings as a Service Desk Agent, working remotely from Mongmong, Mongmong‑Toto‑Maite, US. Provide fast, reliable customer support while earning $46,133.96 annually.

Key Responsibilities

• Deliver prompt, accurate assistance to internal and external users in line with service level agreements.
• Log, track, and resolve incidents and service requests using the company ticketing system.
• Escalate complex issues to senior support teams while maintaining clear communication with customers.
• Document solutions and create knowledge‑base articles to improve future support efficiency.
• Monitor system performance and report recurring problems to help drive process improvements.

Required Qualifications

• High school diploma or equivalent; associate degree or certifications (CompTIA A+, ITIL) preferred.
• 2+ years experience in a help‑desk or service‑desk environment.
• Strong verbal and written communication skills.
• Proficiency with Windows, macOS, and common office software.
• Ability to work independently in a fully remote setting.

What We Offer

• Full‑time, hourly non‑exempt position with a salary of $46,133.96 per year ($19.50‑$20.50 hourly).
• No travel or relocation required.
• Opportunities for professional development and certification support.

Frequently Asked Questions

Is this position fully remote?

Yes, the Service Desk Agent role is remote and can be performed from Mongmong, Mongmong‑Toto‑Maite.

What is the hourly pay rate?

The hourly rate ranges from $19.50 to $20.50, which equals an annual salary of $46,133.96.

Do I need to relocate or travel for this job?

No relocation or travel is required for this full‑time, non‑exempt position.