Service Desk Agent

Job Summary

The Service Desk Agent role at Cayuse Holdings is a full‑time, hourly non‑exempt position providing remote customer support for Cayuse Commercial Services. This role offers a competitive hourly rate of $19.50‑$20.50 and is based in Wyoming, Kent County, US.

Key Responsibilities

• Deliver prompt, reliable, and accurate information to customers in line with service level agreements.
• Maintain effective communication across all channels (phone, email, chat).
• Diagnose and resolve technical issues, escalating complex cases as needed.
• Document interactions and resolutions in the ticketing system following company quality standards.
• Monitor and prioritize incoming requests to meet project quantity and quality benchmarks.
• Provide feedback to improve service processes and contribute to knowledge‑base articles.

Requirements

• High school diploma or equivalent; associate degree or higher preferred.
• Proven experience in a service desk or customer support environment.
• Strong verbal and written communication skills.
• Ability to troubleshoot hardware, software, and network issues.
• Familiarity with ticketing systems and remote support tools.
• Excellent time‑management and multitasking abilities.

Benefits & Work Environment

• Remote work – no travel or relocation required.
• Full‑time schedule with consistent hourly pay.
• Opportunities for professional development and certification support.

Frequently Asked Questions

What is the work location for this Service Desk Agent position?

The role is fully remote, allowing you to work from anywhere while being employed by Cayuse Holdings in Wyoming, Kent County, US.

What is the hourly pay range for this job?

The position offers an hourly wage of $19.50 to $20.50, depending on experience and qualifications.

Do I need to travel or relocate for this role?

No. The job does not require travel or relocation; all duties are performed remotely.