Lead, GM Energy CX Transformation – Care Operations

Job Description The GM Energy Customer Experience (CX) Transformation team serves as the center of expertise and champion of the end ‑ to ‑ end GM Energy customer journey. We connect voice of the customer, operational performance, and experience design to deliver consistent, frictionless experience across products, channels, and partners. The Lead, GM Energy CX Transformation – Care Operations is responsible for transforming and continuously improving GM Energy Care operations in service of the…