Self Pay Representative

The Self Pay Representative position at Intermountain Health in Boston, Suffolk County, focuses on contacting patients to resolve outstanding balances and update insurance information. This role utilizes the Revenue Service Center’s resources to ensure accurate billing and secure payments.

Key Responsibilities

• Make outbound calls using an automated dialer following campaign guidelines.
• Provide patients with clear account details, payment options, and assistance with billing questions.
• Update and verify insurance information as needed.
• Document all interactions accurately in the revenue management system.
• Achieve daily and weekly collection targets while maintaining compliance with HIPAA and company policies.

Qualifications & Requirements

• High school diploma or GED; associate’s degree or higher preferred.
• Strong verbal communication and customer‑service skills.
• Basic knowledge of medical billing, insurance verification, and collections processes.
• Proficiency with computer systems and ability to learn proprietary software quickly.
• Detail‑oriented, able to handle confidential information securely.

Benefits & Work Environment

• Competitive salary of $34,651.70 annually.
• Comprehensive health, dental, and vision plans.
• Paid time off and holiday pay.
• Opportunities for professional development within a leading healthcare organization.

Frequently Asked Questions

What does a Self Pay Representative do?

They contact patients to explain outstanding balances, offer payment options, and update insurance details while ensuring accurate billing records.

What qualifications are needed for this role?

A high school diploma or GED is required; strong communication skills, basic medical billing knowledge, and computer proficiency are essential.

What is the salary for this position?

The annual salary is $34,651.70, with additional benefits such as health insurance and paid time off.