Bilingual Dental Inbound Representative

Join Humana as a Bilingual Dental Inbound Representative working remotely from Chisolm, Montgomery County, US. This role is the first human contact for members and providers, handling dental benefit inquiries in both English and Spanish.

Key Responsibilities

• Answer inbound calls and digital messages from members and dental providers regarding benefit coverage, claims, and eligibility.
• Provide accurate information in English and Spanish, ensuring compliance with Humana policies and HIPAA regulations.
• Resolve member concerns, troubleshoot issues, and guide callers through next steps to improve satisfaction.
• Document interactions in the CRM system and flag trends for process improvement.
• Collaborate with the Consumer Contacts team and report to the Inbound Contacts Supervisor.

Qualifications & Requirements

• Fluent verbal and written communication skills in English and Spanish.
• High school diploma or GED; associate’s degree or higher preferred.
• Previous experience in a call‑center, customer service, or dental/healthcare setting.
• Strong problem‑solving abilities, empathy, and attention to detail.
• Reliable high‑speed internet and a quiet home workspace.

Compensation & Benefits

Salary: $43,990.19 annually (fixed). Humana offers a comprehensive benefits package including health, dental, vision, 401(k) matching, paid time off, and opportunities for career growth within the organization.

Frequently Asked Questions

What languages are required for this position?

Candidates must be fluent in both English and Spanish, able to communicate verbally and in writing.

Is this role fully remote?

Yes, the position is remote, allowing you to work from any suitable home office in Chisolm, Montgomery County.

What is the salary for the Bilingual Dental Inbound Representative?

The annual salary is $43,990.19, with a full benefits package provided by Humana.