Customer Success Agent

Humana is hiring a Customer Success Agent in Cammack Village, Pulaski County, US. Join a caring community that handles over 10 million sales interactions each year and helps members put their health first.

Key Responsibilities

• Deliver exceptional, empathetic service to Humana members and prospects across phone, email, and chat channels.
• Guide customers through product enrollment, claim assistance, and wellness program enrollment.
• Identify and resolve issues quickly, escalating complex cases when needed.
• Document interactions accurately in CRM systems and contribute to continuous‑improvement initiatives.
• Collaborate with cross‑functional teams to ensure a seamless member experience.

Qualifications & Skills

• High school diploma or equivalent; associate degree or higher preferred.
• Strong communication and active‑listening abilities.
• Proven problem‑solving skills and a customer‑first mindset.
• Comfortable using digital tools and learning new software quickly.
• Ability to work flexible shifts, including evenings and weekends.

Compensation & Benefits

Salary: $84,535.34 per year (fixed). Humana offers comprehensive health, dental, vision, 401(k) matching, paid time off, and professional development opportunities.

Frequently Asked Questions

What does a Customer Success Agent at Humana do?

They provide friendly, solution‑focused support to members, handling inquiries, enrollment, and issue resolution across multiple communication channels.

What are the required qualifications?

A high school diploma (associate degree preferred), excellent communication skills, problem‑solving ability, and comfort with digital tools.

What is the salary and are there benefits?

The position offers a fixed annual salary of $84,535.34 and includes health, dental, vision, 401(k) matching, paid time off, and development programs.