Self Pay Representative

Job Summary

Join Intermountain Health as a Self Pay Representative in Edgewood, Richland County, US. This role focuses on contacting patients to resolve outstanding balances, provide payment options, and update insurance details.

Key Responsibilities

• Make outbound calls using an automated dialer following campaign guidelines.
• Explain patient account balances and discuss available payment methods.
• Verify and update insurance information when applicable.
• Document all interactions accurately in the Revenue Service Center system.
• Achieve daily and weekly collection targets while maintaining compliance with privacy regulations.
• Collaborate with billing, finance, and patient services teams to resolve complex account issues.

Qualifications & Skills

• High school diploma or equivalent; additional education in health administration or finance is a plus.
• Strong communication and negotiation skills.
• Comfortable using automated dialing systems and electronic health record software.
• Attention to detail and ability to handle sensitive patient information securely.
• Previous experience in medical billing, collections, or customer service preferred.

Compensation

Annual salary: $36,562.30

Why Work at Intermountain Health?

Intermountain Health offers a supportive environment, opportunities for professional growth, and a mission-driven culture dedicated to improving community health.

Frequently Asked Questions

What does a Self Pay Representative do?

They contact patients to explain outstanding balances, discuss payment options, and update insurance information while ensuring accurate record‑keeping.

What qualifications are needed for this role?

A high school diploma or equivalent is required; experience in medical billing, collections, or customer service and strong communication skills are preferred.

What is the salary for this position?

The annual salary is $36,562.30.