Customer Experience Manager (CSC)

Home Group is hiring a Customer Experience Manager (CSC) in Newcastle Upon Tyne, Tyne & Wear. This permanent, full‑time role offers a salary of £30,772 per year and a comprehensive benefits package.

Key Responsibilities

• Lead and champion customer‑focused initiatives across the organisation.
• Analyse customer feedback and data to identify improvement opportunities.
• Develop and implement process enhancements that boost satisfaction and efficiency.
• Collaborate with cross‑functional teams to ensure seamless rollout of new services and changes.
• Train and support staff to deliver exceptional customer experiences.
• Monitor performance metrics and report on progress to senior leadership.

Requirements

• Proven experience in customer experience or service management, preferably in a public‑sector or housing environment.
• Strong analytical skills with the ability to translate data into actionable insights.
• Excellent communication and stakeholder‑management abilities.
• Ability to lead change, motivate teams and drive continuous improvement.
• Relevant qualifications or certifications in customer service, business improvement or related fields are a plus.

What We Offer

• Competitive salary of £30,772 per annum.
• Health cash plan and other attractive employee benefits.
• Opportunities for professional development and career progression.
• A supportive, inclusive workplace where you can make a real difference.

Frequently Asked Questions

What does a Customer Experience Manager do at Home Group?

You will lead initiatives to improve customer service, analyse feedback, implement process changes and support staff to deliver exceptional experiences.

Is the salary negotiable?

The role offers a set salary of £30,772 per year, which reflects the market rate for this position in Newcastle Upon Tyne.

What benefits are included?

Home Group provides a health cash plan, generous holiday entitlement, and opportunities for training and career development.