Guest Experience Specialist

Job Summary

Marriott is seeking a Guest Experience Specialist for its Courtyard by Marriott Irvine John Wayne Airport location in Huntington, Orange County, US. This front‑desk role combines night audit duties with bistro support and requires open availability.

Key Responsibilities

• Provide exceptional check‑in and check‑out service, ensuring a seamless guest experience.
• Perform night audit functions, reconcile daily financial transactions, and generate reports.
• Assist the Bistro team with guest orders, billing, and service inquiries.
• Handle guest requests, complaints, and special accommodations promptly and professionally.
• Maintain accurate room inventory, reservations, and billing records in the property management system.
• Collaborate with housekeeping and maintenance to resolve room issues quickly.
• Adhere to Marriott brand standards, safety protocols, and cash handling procedures.

Requirements

• High school diploma or equivalent; hospitality coursework preferred.
• Previous front‑desk, night audit, or guest service experience in a hotel setting.
• Excellent communication skills and a friendly, service‑oriented attitude.
• Strong attention to detail, numeracy, and computer proficiency (PMS preferred).
• Ability to work flexible hours, including nights, weekends, and holidays.
• Open availability is highly preferred.

Compensation & Benefits

Salary: $49,597.42 per year (fixed). Marriott offers competitive benefits, employee discounts, and career advancement opportunities.

How to Apply

Submit your application through the Marriott careers portal and reference Job Number 26050795.

Frequently Asked Questions

What are the primary duties of a Guest Experience Specialist at Marriott?

The role blends front‑desk service, night audit financial reconciliation, and bistro support to ensure guests have a smooth and enjoyable stay.

Do I need prior hotel experience for this position?

While not mandatory, previous experience in front‑desk, night audit, or guest services is preferred and will help you succeed.

Is the schedule flexible?

Yes, the position requires open availability, including nights, weekends, and holidays, to cover front‑desk and audit shifts.